Sub-Zero · Boston, MA
Freezer Repair
Under-counter freezer drawers and full-height freezer columns that frost over, run warm, or cycle without stopping. Frost pattern and drain behaviour usually say whether the fault sits in defrost, in air circulation, or in the sealed system itself.
In the caller's words
What people ring about
- Heavy frost building on the rear wall of the freezer
- Ice cream soft while the display still reads zero
- Freezer drawer jamming on a ridge of ice
- Evaporator fan buzzing or falling silent
On the visit
What gets measured
- Frost pattern on the rear wall — where it forms says which of three faults it is
- Evaporator fan running, stalled or cycling, and whether the blade is icing into its shroud
- Defrost heater continuity and thermistor resistance cold and at temperature
- Drain line and drip tray, including the heater loop where one is fitted
- Drawer rails and closure on undercounter units, which ice up before anything electrical fails
Money
What drives the number
There is no price list on this site, because a repair price that ignores the fault is a guess with a dollar sign on it. The one figure fixed in advance is the $95 service call: it covers the visit and the full diagnosis, and it comes off the repair once you approve it.
- Which system the fault is in — a fan, a board and a sealed-system repair are three different jobs on the same cabinet
- Whether the part is current or has to be sourced against an older model and serial
- How the appliance is installed: an integrated column boxed into cabinetry takes longer to reach than a free-standing unit
- Whether the diagnosis is confirmed in one visit or the fault only shows on a long run
Reviews
On freezer repair
4.9out of 51,068 reviews
5 out of 5
Our undercounter drawer would not shut over a ridge of ice against the party wall. He melted it back, found the drain tube kinked behind the cabinet, and rerouted it so it stopped refreezing.
Priya N. · South End
5 out of 5
February cold snap and the back addition unit ran nonstop. The door seal had worn flat along the top. New seal and it settled inside a day.
Ed R. · Medford
5 out of 5
Heavy frost kept building on the back wall of the freezer. Defrost heater had gone open circuit. He tested it in front of me, showed the meter reading, fitted a new one and rechecked the cycle.
Louisa B. · Beacon Hill
Booking
Tell us what the cabinet is doing
Model and serial from the plate inside the door, what changed and when. That is usually enough for a straight answer about whether it needs a visit — and the $95 service call covers the visit and the full diagnosis when it does.
8:00 am – 8:00 pm, seven days · line answered 24/7
